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Orders & Payment
Everything you need to know about Gift Cards!
I need to change/cancel items on my order
How do I know it is safe to shop with you?
If I place my order now, when will I receive it?
What payment options do you offer?
New Zealand Customs charges, GST and other taxes
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Delivery & Shipping
Can I change my delivery address?
How do I know if my order has been delivered, I think it might be lost!
How do I track my ICONIC order?
Do you ship internationally?
How does ParcelPoint work?
What is your shipping policy?
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Returns & Refunds
Have you received my return?
How do I exchange an item?
How do I return an item?
What is THE ICONIC's returns policy?
Are there any items excluded from the returns policy?
Can I return items with hygiene seals?
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Your ICONIC account
What is your ABN?
Will my information be sold to third parties?
How do I unsubscribe from your newsletter?
How do I update my details on my account?
How do I create a new account?
Can I place an item on hold or lay-by for purchase at a later date?
Do you have a size guide?
Do you place items on back order?
How can I provide feedback about a product?
How do I know if you carry a certain brand?
How do I use live chat?
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