Where is my return label?

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The information in this article covers both THE ICONIC and THE ICONIC OUTLET

Before we provide you with your return label you are required to initiate a return under your ICONIC account, this ensures that we know what your return option is. You can read more about How to initiate a return here.

If you've already initiated your return, keep reading. 

Australia

Australia Post Returns

Your returns label is available under your ICONIC account

  1. Go to ‘Your Orders
  2. Click on ‘View Order Details’ next to the order you have lodged a return
  3. Click on ‘Download Return Label’

Alternatively, we sent you an email when you initiated your return where you can download your label from. If you're still unable to find it, feel free to contact our Customer Service team and they will locate it and send it through to you. 

Remember, if you are dropping your return off at a Post Office, you only need to show them your barcode and they will print the label off for you. If you're returning via a Post Box, you will be required to print off the label prior to dropping the return off. 

Parcelpont Returns

When you booked your return with Parcelpoint they would have sent you or given you the option to download your return label. If you've lost it, please contact Parcelpoint here so they can resend it to you. 

New Zealand Post Drop Off

Your returns label is available under your ICONIC account

  1. Go to ‘Your Orders
  2. Click on ‘View Order Details’ next to the order you have lodged a return
  3. Click on ‘Download Return Label’

Alternatively, we sent you an email when you initiated your return where you can download your label from. If you're still unable to find it, feel free to contact our Customer Service team and they will locate it and send it through to you. 

New Zealand Post Pick Up

When you request a New Zealand Post Pick Up our Customer Service team will book your return for you and send you your pick up details within 1-3 business days from when you initiate your return. You will not be required to print the label, the driver will bring the label when they come to pick up your return. 

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