What is THE ICONIC's returns policy?

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The information in this article covers both THE ICONIC and THE ICONIC OUTLET

What is your returns policy?

We offer free returns for 30 days from date of purchase. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

  1. Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. Item(s) must be in the original packaging, which must be in original condition. This includes branded dust bags, shoe boxes and jewellery packaging. You don’t need the clear plastic packaging.
  4. Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.

 

Are there any exclusions from the returns policy?

Due to hygiene standards/requirements, some items are non-returnable, unless deemed faulty, for example underwear, earrings and hair accessories. Always refer to the product page to find out if the item is eligible for return.

 

Can I return Sale items?

Yes, you can return sale items unless the product is marked as "Final sale" or “Non-Returnable” (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page and / or at the checkout.

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