How do I know if my order has been delivered, I think it might be lost!

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How do I know if my order has been delivered?

You will be able to find the delivery details of your order under your ICONIC account or in the email sent by us when your order was dispatched. If you are unable to locate this information follow the steps in this article to locate your tracking details. 

If your order has been delivered to your address but you are unable to find it please check your surrounding areas for the order to see if the driver might have put it in a safe place where it's not visible from the street. 

You do not need to sign for your ICONIC deliveries as we do not offer signature upon delivery for item/s shipped from us. 

 

I think my order is ready for me to pick up, how do I know for sure?

On your tracking page, keep an eye out for if the parcel has been attempted delivery and instead they redirected it to a pick up location for you. This will sometimes happen if the driver deems it unsafe to leave it unattended at the nominated address. It is up to each drivers discretion to decide if this is the case and is not controlled by THE ICONIC. 

To pick up your parcel bring the card left by the driver and photo ID such as your driver's licence or passport. If you don't have the card, don't worry you can bring your photo ID and show them the tracking number and you will be able to pick up your parcel. 

 

It says my order has been delivered but I can't find it, help! 

Not a problem, get in touch with us and we will lodge an investigation with the courier for you. This will take 1-2 business days to be completed from when you contact us. If you need your items urgently you can reorder them whilst we are waiting for the courier investigation to be completed. 

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