I need to change/cancel items on my order


Once an order has been placed in our system we cannot charge you for any items you want to add to the order and can therefore not add any items on the order once it has been placed. 

If you wish to cancel items of the order you placed we can try organise this for you up until the point that the order has been picked and packed by us or our Partner Providers. If we cannot cancel the item of the order for you please return it back to us via our free returns process. 

Keep in mind that all refunds have a processing time of 3-5 business days depending on your Financial institution. Afterpay refunds will immediately reflect in your afterpay payment schedule. 

You can find the status of your order under the Your Orders section under your ICONIC account by clicking here


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