What if I don't have the original packaging?

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If you are missing your ICONIC delivery box or satchel, use a similar sized cardboard box or plastic delivery satchel. Please keep in mind that you are responsible for safely packing your return so we receive the items in their original condition.

When returning shoes, send them back just like how you received them – in the original branded shoebox (i.e. Spurr shoes back in Spurr shoebox) and place this inside the delivery box. The branded box is just as important as the shoes themselves, so please do not alter it in any way - e.g. do not attach shipping forms, tape or mark the box. We can only accept shoes back if they are sent in their original packaging.

Original packaging does not refer to the clear plastic packaging (with the exception of hygiene-related items).

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