How do I return an item?

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Returning your ICONIC order is super easy and convenient regardless of where you are returning from.

Pop to the bottom of this page to read more about exchanges and what to do if you need a new or additional return label. If you cannot reuse the ICONIC packaging you can use a similar packaging that you have access to send your return back to us. 

Below you can find step by step how to initiate the return under your ICONIC account. 

Australia

1. Complete THE ICONIC returns form by logging in to your account.
2. Under the “Return an Item” section of your account, select an order and click “Return Item(s)”.
3. Select the item that you wish to return, choose your return option and select your reason for return. Review and confirm your details to create your prepaid return shipping label.
4. Print your return shipping label and attach it to your return parcel (ensure you don't cover the barcode with any sticky tape and remove any existing labeling if you are using the ICONIC satchel)
5. Drop off your return parcel at any Australia Post office so we can safely track its journey back to our Fulfilment Centre
6. It takes a couple of days to reach our Fulfilment Centre, that’s why processing your refund may take up to approx. 15 business days; we’ll keep you posted along the way so keep an eye out on your inbox!

Can't get to the Post Office? Try Parcel Point!

1. Complete THE ICONIC returns form by logging in to your account.
2. Once you have submitted your return, select if you would like to drop your parcel off to one of 1,300 Parcel Point locations (free service) or have your return picked up from you preferred location ($4.95 fee). Review and confirm your details to create your return shipping label.
3. Print your return shipping label and attach it to your return parcel (ensure you don't cover the barcode and remove any existing labelling if you are using the ICONIC satchel).

 

New Zealand

To initiate your return, simply log in to your account and complete the form. You will have the option to drop your parcel off at your local PostShop or schedule a free DHL pick-up.

Please follow the instructions below:

  1. Log in to your ICONIC account
  2. Select 'Return items' for the order you are looking to send back
  3. Confirm the item(s) meet our return policy
  4. Select the return request option for each item
  5. Click 'Continue'
  6. Select the drop off or pick up option
  7. If you opt for the drop off option, a prepaid return label will download for you as soon as you submit the request
  8. If you opt for the courier pick up, fill out the required New Zealand Post details: date, pick-up address etc. We will then need to book that pick up for you and all of the paperwork will be emailed to you separately within 1 business day.

 

I need to exchange for a different item? 

If your item does not fit, you can exchange it for another size. Once you initiate your return and select exchange, the new size will be put on hold for 14 days while you get your item back to us. Please note: we cannot exchange the same item in another colour. If you need to change the colour or style, please choose a refund or store credit and re-purchase your new item.

 

I need more return labels, what do I do? 

If you need a new or multiple labels for your return you can get in touch with us and we will help you out. Head over to the Contact Us page and chat us for the fastest resolution. 

 

 

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