What if I am not home when my order arrives?


Your order will be left attended at your address, unless specified otherwise. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel.

For Australia Post deliveries, the driver will leave a note for you to collect your local at your local post office. Parcels are kept at the post office for five days – you will receive another note to remind you to pick it up. It will then be kept at the post office for five more days. If the parcel has not been collected by then, it will be returned to our warehouse.

For all other couriers, the order will be returned back to base or our Warehouse and a re-delivery will need to be arranged.

Note: for residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.

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