How can I track my return?

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AU customers:

Your return can be tracked using the RQA number provided on the return label generated when you initiated the return. Simply enter it on the Australia Post website to track its progress.

Alternatively, you can log in to your ICONIC account and check the order status.

Remember - keep an eye out on your inbox as we email you updates the along the way. The entire returns process can take up to 15 business days.

NZ customers:

The best option is to log in to your ICONIC account and check the order status. You will also receive an email notification once your return has been received and processed.

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