Have you received my return?


How long does returns take? 

We will always keep you updated about your returns journey back to us. The entire returns process may take up to 15 business days depending on where you are sending your return back from. 


Can I track my return? 

The majority of our returns are sent back using a service where you can track the parcel. 

Australia Post: You can track your return by adding the RQA number on top of the barcode on your returns label in to the Australia Post tracking site

Unfortunately we are not currently able to track our New Zealand returns but don't worry we work closely with New Zealand Post and get notified daily of what is in transit on its way back to us. 


How do I know you have received my return? 

We keep you updated via email and/or SMS about your returns, refunds and exchanges. You can change how you get notified via your Preferences under your ICONIC account.  


My return has been delivered but I haven't received my refund yet, what is going on? 

Once the parcel has been delivered it still needs to make its way to our Returns team to be processed. This may take 1-3 business days, not to worry though we always keep you updated once it's been processed. 


I haven't received a refund for all of my items, what do I do? 

Sometimes items will get processed separately a few days apart, this is completely normal and nothing to be concerned about. If you haven't heard back from us within 5 business days of the returns being delivered to us please reach out so we can look in to it for you. 


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