FAQ's
Account
Return
- ★ Have you received my return?
- ★ How do I exchange an item?
- ★ How do I return an item?
- ★ What is THE ICONIC's returns policy?
- Are there any items excluded from the returns policy?
- Can I return beauty products?
Deliver
- ★ How can I track my order?
- Can my order be delivered to a depot?
- Can someone else collect my parcel for me?
- Do you deliver to PO Boxes, military addresses or Parcel Lockers?
- Do you ship internationally?
- Does ParcelPoint cost anything extra?
Buy
- Are your prices in Australian Dollars (AUD)?
- Can I change the design of the Gift Card?
- Can I redeem multiple Gift Cards at once?
- Can I refund or exchange the gift card?
- Can I return items initially purchased using a Gift Card?
- Can I return items initially purchased with part payment from a Gift Card?
Browse
- Can I place an item on hold or lay-by for purchase at a later date?
- Do you have a size guide?
- Do you place items on back order?
- How can I provide feedback about a product?
- How do I know if you carry a certain brand?
- How do I use live chat?